Support
Questions, problems or ideas? In the app, go to Settings → Send feedback, or tap "Something wrong with this result?" under a scan. You can also write to [email protected]. We usually answer within two working days. If something went wrong with a scan, tell us roughly when it happened and what you saw.
Frequently asked questions
What does Labellingo do?
Photograph the ingredients list of a product. Whatever language the label is in, Labellingo explains the ingredients in yours and flags allergens and things to watch out for. It works for food, cosmetics and cleaning products.
How do credits work?
Each successful scan uses one credit. New accounts get one free credit. Credits never expire.
Is there a subscription?
No. There are no recurring payments; you only get the credits you need.
Do I lose a credit if a scan fails?
No. A photo that can't be read uses no credit, and if the analysis can't be completed on our side, your credit is refunded.
Which languages can it read?
Labels can be in almost any language. Choose the language of the explanation in Settings → Explanation language.
How do I get the best results?
Let the ingredients list fill the frame. Hold the label flat, use good light and avoid glare. When cropping, keep only the list.
Are my photos stored?
The cropped photo of each successful scan is kept so you can see it in your history. Deleting a scan or your account deletes its photos too. The Privacy Policy has the details.
Are the results medical advice?
No, they are for information only. If you have an allergy or a health condition, always check the packaging yourself and ask a professional when in doubt.
A purchase went through but I didn't get my credits.
Credits usually arrive within seconds. Close and reopen the app. If they are still missing, email us with the order number from your Google Play or App Store receipt.
How do I delete my account?
Go to Settings → Delete account. Your account, scan history, photos and remaining credits are deleted permanently. You can also ask us by email.